Draft: under review
Terms of Use
Last updated:
These draft terms describe using Artemis in New Zealand and Australia. They are under review and do not replace rights or protections that apply under law. Read the Privacy Policy alongside these terms.
What Artemis does
Artemis helps professional walkers and dog owners manage dogs, bookings, groups and walk updates. The walking business provides the actual walking service. Availability and booking arrangements are managed by that business. Artemis does not process walk payments or provide live location sharing.
Accounts and linked businesses
Provide accurate personal and business details and keep sign-in details secure. Dog owners approve invitations before linking to a walking business. A linked business and its authorised walkers can manage relevant client and dog details and plan walks. Do not access another person's account or use records for purposes unrelated to the service. Tell Artemis through Contact us if you suspect unauthorised access.
Dog details and safe arrangements
Keep home addresses, contact details and dog care information accurate. Tell the walking business about relevant handling needs and discuss suitability directly. A booking or automated update is not a guarantee about a dog's health, safety or the business's qualifications. Only share information needed to organise and carry out walks.
Requests, changes and cancellations
A dog owner's request needs acceptance before it is confirmed. Walkers can also schedule, reschedule and cancel walks for their linked clients. Check the app for the current booking status and agree any service arrangements with the walking business. Cancellation inside the business's cut-off may show a warning that the walk will still be billed by the business; Artemis does not take that payment. A cancellation can remove a dog from a group without cancelling the other dogs' bookings.
Updates and availability
Pick-up and home-safe messages reflect actions recorded by the walker, not live tracking. Messages, maps or the service may be delayed or unavailable. Contact the walking business directly for urgent questions about your dog. Contact us is for Artemis support and is not an emergency service.
Your information and rights
The Privacy Policy describes names, emails, phone numbers, home addresses, dog details, walk records and support messages, why they are held, linked-user access and necessary service providers. Information currently has no confirmed fixed retention period or automatic deletion schedule. Use Contact us to ask for access, correction, account closure or deletion; legal record-keeping and backup limits may affect what can be removed. These draft terms do not limit rights under the New Zealand Privacy Act 2020, the Australian Privacy Act 1988 where applicable, or other applicable consumer law.
Questions or disputes
Discuss walking-service issues with your linked business first. For Artemis account, data or app concerns, use Contact us. We will need enough information to identify the issue and may need to verify account ownership. Material changes to these terms should be reviewed and communicated; the Last updated date identifies the current entry.