FAQs
Last updated:
Answers for walkers and dog owners in New Zealand and Australia.
Who is Artemis for?
Professional dog walkers and dog owners. Walkers manage their business's clients and bookings; dog owners manage their own dogs and walk requests.
How do I connect with a walker?
A walking business sends an invitation to your email address. Sign in to Artemis to accept or decline it. The business only receives linked-client access once you approve.
What can walkers do?
Set day-by-day booking blocks, review requests, schedule and change walks, maintain client and dog details, build groups, follow ordered stops and record pick-ups and drop-offs. Walkers can keep private dog notes that dog owners cannot see in the app.
What can dog owners do?
Add dog details and a dog photo, provide a home address, request walks in available blocks and view their own walk records. You can cancel a pending request and manage confirmed walks subject to the options shown. A dog in a group can be cancelled without cancelling the rest of the group. Confirmed grouped walks cannot be rescheduled by dog owners.
What messages will I receive?
Booking and walk updates include confirmation, reminders, recorded pick-up and home-safe updates, and skipped-stop notices when applicable. They are not live tracking, and delivery may be delayed. Dog care notes are not included in notification emails.
What personal information is stored, and why?
Artemis holds names, emails, phone numbers when provided, home addresses, business details, dog details and photos, care information and walk records to identify accounts, organise walks, care for dogs and send updates. Contact and feedback messages are stored so the Artemis operator can respond. The Privacy Policy explains service providers and overseas-processing considerations.
Who can see my details?
Dog owners see their own dogs and walks. Walkers see records only for clients linked to their business; other dog owners and other businesses cannot browse your private records. Necessary service providers and the authorised Artemis operator may process information to run or support the service. Private walker notes are not visible to dog owners in the app.
How long is information kept?
There is not yet a confirmed fixed retention period or automatic deletion schedule. Cancelling a booking or signing out does not delete records. The Privacy Policy explains the current position and the retention arrangements still under review.
How do I ask for access, correction or deletion?
Use Contact us with your account email and a description of the request. Do not send your password. We may verify your identity and assess what can be provided, corrected or removed under the New Zealand Privacy Act 2020 or the Australian Privacy Act 1988 where applicable. Some records may need to be retained for legal reasons or remain in backups temporarily.
Does Artemis take payments or share my live location?
No. Any walking charges and billing arrangements are handled with your walking business outside Artemis. Maps help walkers plan routes; they do not share a live location with dog owners.
How do I contact Artemis?
Use Contact us for app questions, feedback or privacy concerns. The form asks for your name, reply email and message and stores them privately for the Artemis operator. Contact your walking business directly about urgent dog-care matters.